I have a cluster created on IBM Cloud that I can't access. When I try the following command

ibmcloud ks cluster-config mycluster

I get this response :

FAILED

{"incidentID":"4d426527e73acd83-CDG","code":"A0006","description":"The specified cluster could not be found. Target a region. If you're using resource groups, make sure that you target the correct resource group.","type":"Authentication","recoveryCLI":"To list the clusters you have access to, run 'ibmcloud ks clusters'. To check the resource group ID of the cluster, run 'ibmcloud ks cluster-get \u003ccluster_name_or_ID\u003e'. To list the resource groups that you have access, run 'ibmcloud resource groups'. To target the resource group, run 'ibmcloud target -g \u003cresource_group\u003e'. To target a region, run 'ibmcloud ks region-set'."}

I've tried to contact the IBM support team, but I still have no helpful answer to my issue. But when I try this to get the list of my clusters, it works, and I can see that my cluster actually exists.

I also tried all the commands from the JSON error message, but still it doesn't work.

ibmcloud ks clusters

From what I saw on IBM the ibmcloud ks cluster-config mycluster command is supposed to download the configuration file, but since it doesn't even find my cluster, I don't get anything.

Hopefully someone has had this issue before and/or can help me to figure it out, I'm running out of ideas.

UPDATE

I also tried

ibmcloud ks cluster-config --cluster mycluster

It returns the same JSON error message.

My OS is Ubuntu 16.04

UPDATE 2

Even though I managed to manually get the cluster config and deploy a "hello-world" app, all commands refering to the cluster such as ibmcloud ks workers <cluster_name_or_ID> and ibmcloud ks cluster-config <cluster_name_or_ID> still don't work, and I firmly believe there is no way to fully use IBM Cloud without these commands working correctly.